Environment
Article 1: Definitions
The following terms shall have the following meanings:
Hotel de Nieuwe Doelen: The owners of Hotel de Nieuwe Doelen, located in Middelburg.Services: the provision of accommodation and/or the provision of spaces by Hotel de Nieuwe Doelen in the broadest sense of the word, with all associated activities and/or services.Client: the natural or legal person who has entered into an agreement with Hotel de Nieuwe Doelen to provide Services. Client is also understood to mean the intermediary who has entered into an agreement to provide Services, whether or not in the name of his or her relationship.
Guest: the person to whom Hotel de Nieuwe Doelen must provide the Services on the basis of an agreement concluded with a Customer. Where these terms and conditions refer to Guest, this shall also be understood to mean the person(s) accompanying the Guest. Unless expressly stated otherwise, Guest or Customer shall be understood to mean both the Guest and the Customer. Hotel Agreement: the agreement concluded between Hotel de Nieuwe Doelen and the Customer under which Hotel de Nieuwe Doelen provides services to that Customer and/or Guest in return for payment by the Customer or the Guest. Where these terms and conditions refer to Hotel Agreement, this shall also be understood to mean any other agreement to which these terms and conditions have been declared applicable.
Reservation value: the value of the Hotel Agreement. Online reservation: the reservation made using the reservation form available on the website of Hotel de Nieuwe Doelen (www.hoteldenieuwedoelen.nl), whereby the Customer and Hotel de Nieuwe Doelen enter into an agreement, in which it is stated for which period and under which conditions the Hotel Agreement will be effected.
Article 2: Applicability
2.1 The general terms and conditions apply in full to all offers, agreements and other obligations, of whatever name, arising from the agreement(s) to which these terms and conditions have been declared applicable, unless otherwise agreed in writing.
2.2 Offers or agreements or conditions that deviate from these general terms and conditions are only valid if expressly agreed in writing with Hotel de Nieuwe Doelen.
2.3 The applicability of the general terms and conditions used by the customer (however named) is hereby excluded/rejected, unless otherwise agreed in writing. In the latter case, if there is a conflict between the present terms and conditions and the terms and conditions used by the customer, the present terms and conditions shall prevail.
Article 3: Conclusion of the hotel agreement
3.1 Hotel de Nieuwe Doelen reserves all rights to refrain from concluding a hotel agreement at any time.
3.2 Hotel de Nieuwe Doelen will never refuse a hotel agreement on grounds of discrimination, as referred to, among others, in Article 429quater of the Criminal Code (discrimination).
3.3 All offers for the conclusion of a hotel agreement are without obligation and in any case only apply to the extent that the capacity of Hotel de Nieuwe Doelen is sufficient.
3.4 Any hotel agreement entered into by a customer is deemed to be concluded partly for the account and risk of this customer. Any payment by a guest will release the customer to the same extent.
Article 4: Obligations of Hotel de Nieuwe Doelen
4.1 Hotel de Nieuwe Doelen will make the agreed accommodation available to the guest during the agreed period and/or provide the agreed service in accordance with the quality standards applicable within Hotel de Nieuwe Doelen.
4.2 The provisions as described above under 4.1 do not apply:
in the event of force majeure, as described in Article 12 below; if the guest does not appear; if the customer does not, or does not fully, meet the obligations that the customer has towards Hotel de Nieuwe Doelen, for whatever reason. 4.3 Unless otherwise agreed in writing, Hotel de Nieuwe Doelen will make the accommodation available to the guest from 3:00 PM on the day of arrival until 11:00 AM on the day of departure.
4.4 Hotel de Nieuwe Doelen is entitled to offer the guest other hotel accommodation than would be made available according to the hotel agreement. If this is inconvenient for the guest, the guest or customer has the right to terminate the hotel agreement with immediate effect. If the hotel accommodation offered and accepted by the customer or guest is cheaper than the original accommodation, Hotel de Nieuwe Doelen will make the amount of the saving available to the guest or customer. Hotel de Nieuwe Doelen will in no case be obliged to pay any further compensation.
Article 5: House rules
5.1 In order to maintain order and peace within Hotel de Nieuwe Doelen and to guarantee the good quality of service of all guests, Hotel de Nieuwe Doelen has so-called house rules. These house rules are located at the reception and are clearly visible to the guest.
5.2 Hotel de Nieuwe Doelen is entitled to terminate the hotel agreement with a guest without notice if a guest violates the house rules or behaves in such a way that order, peace or normal operation of the hotel may be disturbed. The guest must leave the hotel at the first request. Hotel de Nieuwe Doelen is not obliged to motivate its request and is also not obliged to refund the reservation value.
5.3 Hotel de Nieuwe Doelen strives to offer its guests and employees a smoke-free environment (also in the rooms). Violation of this rule will result in a fine of € 100.00.
5.4 Hotel de Nieuwe Doelen is entitled to terminate any hotel agreement due to (fear of) disruption of public order. Termination will take place after consultation with the local authorities. Hotel de Nieuwe Doelen is not liable for any compensation in such cases.
5.5 Hotel de Nieuwe Doelen will not add beds to rooms unless an exception has been agreed in writing between the customer and Hotel de Nieuwe Doelen.
Article 6: Online reservations
6.1 When making an online reservation, the customer fills in all requested data on the reservation form on the website and confirms the accuracy of the information transmitted.
6.2 The online reservation is made after Hotel de Nieuwe Doelen has received the reservation form and confirmed it to the customer.
6.3 If the arrival and/or departure date is changed, the original, definitive, online reservation will lapse and a new definitive online reservation will have to be made in mutual consultation.
6.4 The confirmation referred to in Article 6.2 will be sent by e-mail after receipt of the reservation form.
6.5 The customer pays the total amount of the online reservation at once when booking via the secure payment module or leaves details of a credit card valid on arrival.
6.6 Free cancellation of the reservation is possible up to 24 hours before the check-in date. After this time, 100% of the reservation value is due.
Cancellations for reservations via booking.com, hotelspecials.nl, hotels.nl, expedia are possible free of charge up to 5 days before the check-in date. After this time, 100% of the reservation value is due.
Groups of 10 or more can cancel free of charge up to 4 weeks before check-in. After this time, 100% of the reservation value is due.
Non-refundable rates are not cancelable or changeable. In case of cancellation or no-show, 100% of the reservation value is due.
6.7 Hotel de Nieuwe Doelen compiles the information on its website with the greatest care. Nevertheless, during the transfer of data and/or due to technical failures or other circumstances, inaccuracies in the data may occur and/or the data may be incomplete. All online reservations are subject to changes and/or errors. If changes and/or errors as referred to in this article lead to a change in the price, the customer has the right to free cancellation. In that case, no rights can be derived from the online reservation made.
6.8
Hotel de Nieuwe Doelen cannot be held responsible for the failure or incorrect execution of the online reservation in the event of force majeure, or due to the actions of the customer, as well as the unavailability of the internet, the lack of access to the website and external intrusion, viruses or, in the event of prepayment, refusal by the bank.
Article 7: Cancellation
7.1 Cancellation must be dated, in writing or by e-mail. A customer cannot derive any rights from an oral cancellation.
7.2 Non-refundable rates are not cancelable or changeable. In case of cancellation or no-show, 100% of the reservation value is due.
Article 8: Liability of Hotel de Nieuwe Doelen
8.1 Unless there is intent or gross negligence on the part of Hotel de Nieuwe Doelen, Hotel de Nieuwe Doelen accepts no liability in any form whatsoever.
8.2 Unless there is intent or gross negligence on the part of Hotel de Nieuwe Doelen, Hotel de Nieuwe Doelen accepts no liability for damage caused to or with vehicles of the guest.
8.3 Unless there is intent or gross negligence on the part of Hotel de Nieuwe Doelen, Hotel de Nieuwe Doelen accepts no liability for damage that occurs directly or indirectly to anyone or anything as a direct or indirect result of any defect or whatever, in or on any immovable or movable property of which Hotel de Nieuwe Doelen is the owner, or which is otherwise at the disposal of Hotel de Nieuwe Doelen.
8.4 Any liability of Hotel de Nieuwe Doelen will never exceed the value of the Hotel Agreement or the compensation for the damage, as covered by the insurance of Hotel de Nieuwe Doelen.
8.5 Unless there is intent or gross negligence on the part of Hotel de Nieuwe Doelen, Hotel de Nieuwe Doelen is not liable for damage to or loss of guests' property. The customer indemnifies Hotel de Nieuwe Doelen against claims from guests in this regard.
8.6 Hotel de Nieuwe Doelen shall be fully indemnified by the customer against any claim, of whatever nature, that a guest or third party may make or may make against Hotel de Nieuwe Doelen in connection with claims in the broadest sense of the word of the hotel agreement concluded with the customer. This indemnification obligation shall also apply to the hotel agreement if it has been terminated in whole or in part for any reason whatsoever.
Article 9: Liability of guest and/or customer
9.1 The customer and/or guest is/are jointly and severally liable for all damage that has arisen or will arise for Hotel de Nieuwe Doelen or a third party as a direct or indirect result of breach of contract and/or an unlawful act committed by the customer and/or guest.
9.2 This liability also applies with regard to violations of the house rules committed by the guest.
9.3 This liability also applies to damage caused by any item and/or other property of which the customer and/or guest is the owner or under whose supervision.
9.4 Any liability of Hotel de Nieuwe Doelen will never exceed the value of the hotel agreement or the compensation for the damage, as covered by the insurance of Hotel de Nieuwe Doelen.
9.5 Unless there is intent or gross negligence on the part of Hotel de Nieuwe Doelen, Hotel de Nieuwe Doelen is not liable for damage to or loss of guests' property. The customer indemnifies Hotel de Nieuwe Doelen against claims from guests in this regard.
9.6 Hotel de Nieuwe Doelen shall be fully indemnified by the customer against any claim, of whatever nature, that a guest or third party may make or may make against Hotel de Nieuwe Doelen in connection with claims in the broadest sense of the word of the hotel agreement concluded with the customer. This indemnification obligation shall also apply to the hotel agreement if it has been terminated in whole or in part for any reason whatsoever.
Article 10: Prices and payment
10.1 Prices may vary depending on the type of accommodation, time of booking, payment conditions and cancellation conditions.
10.2 The customer owes the amounts stated in the hotel agreement to Hotel de Nieuwe Doelen. Hotel de Nieuwe Doelen may charge the customer and/or guest for special services, such as an extra room cleaning.
10.3 All invoices, including the invoice for cancellation or no show, will be paid by the customer and/or guest via internet payment. Middelburg is designated as the place of payment.
10.4 The customer and/or guest is/are jointly and severally liable for all claims that Hotel de Nieuwe Doelen has and/or will obtain on one of them or both of them for whatever reason. Neither the customer nor the guest can invoke any privilege of execution.
10.5 The customer is expected to conclude the hotel agreement on behalf of each guest. By appearing, the guest indicates that the customer was authorized to represent him in this matter.
10.6 Hotel de Nieuwe Doelen has a right of retention on all goods brought by the guest, as long as the guest and/or customer has not fully met the payment obligation towards Hotel de Nieuwe Doelen.
10.7 Payments are made in euros.
Article 11: Provision of information and privacy
11.1 The guest is obliged, also in connection with legal regulations, to provide personal information upon arrival and to complete the registration form in full for this purpose.
11.2 Hotel de Nieuwe Doelen will use this information in connection with the guest's stay.
11.3 Hotel de Nieuwe Doelen otherwise acts in accordance with the provisions of the Privacy Protection Act and its own privacy statement on the website.
Article 12: Force Majeure
12.1 Force majeure includes, but is not limited to, illness among personnel that makes business operations reasonably impossible, war, threat of war, riot, strike or occupation of the company, water damage, molestation, terrorism, fire, flooding and/or government measures.
12.2 In the event of force majeure, Hotel de Nieuwe Doelen may either cancel or suspend the hotel agreement. In that case, there is no obligation on the part of Hotel de Nieuwe Doelen to compensate for any damage.
Article 13: Lost and found
13.1 The guest is obliged to return any items found in the hotel that have been lost or left behind in the hotel to Hotel de Nieuwe Doelen as soon as possible.
13.2 Hotel de Nieuwe Doelen acquires ownership of items of which the rightful owner has not reported to Hotel de Nieuwe Doelen within 2 weeks of their return.
13.3 The sending of lost items is at the guest's expense and risk. Hotel de Nieuwe Doelen can never be obliged to resend.
Article 14: Applicable law and disputes
14.1 All agreements, regardless of their name, are governed by Dutch law, to the exclusion of foreign laws and treaties such as the Vienna Sales Convention.
14.2 All disputes, of whatever nature, arising from an agreement to which these terms and conditions apply, will be submitted to the Court.
14.3 Any invalidity of one or more provisions in the terms and conditions shall not affect the validity of the remaining provisions. If a provision, for whatever reason, proves to be invalid, Hotel de Nieuwe Doelen and the customer and/or guest shall be deemed to have agreed on a valid provision that approximates the invalid provision as closely as possible in scope and extent.
